TOS

Terms of Service and Privacy Policy

  1. General Provisions
    This policy governs the relationship between Lootivo (hereinafter referred to as the "Provider") and its clients (hereinafter referred to as "Users") regarding the use of Lootivo (hereinafter referred to as the "Site"). The Site sells virtual game currency cards and provides services for optimizing video game accounts.

  2. Definitions
    For the purposes of this policy:

  • "Provider" refers to Lootivo.
  • "User" refers to any individual or legal entity using the Site.
  • "Personal Data" refers to any information that can be used to identify an individual, directly or indirectly, particularly through identifiers such as name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

  1. Policy Consent
    By using the Site, Users agree to this policy.

  2. User Rights
    Users have the following rights concerning their personal data:

  • The right to access their personal data.
  • The right to correct their personal data.
  • The right to delete their personal data.
  • The right to restrict the processing of their personal data.
  • The right to data portability.
  • The right to object to the processing of their personal data.
  • The right not to be subject to automated decision-making, including profiling.

Users can exercise their rights by contacting the Provider via email at support@lootivo.com.

  1. Processing of Personal Data
    The Provider collects and processes Users' personal data to fulfill contractual obligations and for the following purposes:
  • Marketing and advertising.
  • User behavior analysis.
  • Securing the Site.

The Provider collects the following personal data:

  • Full name.
  • Email address.
  • Phone number.
  • IP address.

Personal data is retained for five years.
The Provider implements the following technical and organizational measures to protect Users' personal data:

  • Password-protected access to the Site.
  • SSL certificate for secure data transmission.
  • Regular data backups.
  • Authorized personnel access only.

  1. Policy Changes
    The Provider reserves the right to amend this policy at any time. Changes take effect upon publication on the Site.

  2. Applicable Law
    This policy is governed by Bulgarian law.

  3. Contacting the Provider
    For questions regarding this policy, Users can contact the Provider at support@lootivo.com.

  4. Additional Provisions for Lootivo

9.1. Products
Lootivo offers virtual products available for purchase through the Site. Products can be purchased via card payment.

9.2. Complaints
Users have the right to file a complaint about purchased products within two years of delivery. Complaints must be submitted in writing via email or mail.
The complaint must include:

  • User's full name.
  • User's email address.
  • User's phone number.
  • Product serial number.
  • Description of the defect.

9.3. Copyrights
All materials published on the Site are the property of Lootivo or its partners. Users are not permitted to copy, distribute, or use these materials without explicit permission from Lootivo.

9.4. Cookie Policy
Lootivo uses cookies to improve the Site's functionality and provide a better user experience. Users can review the cookie policy on the Site.

9.5. Questions and Suggestions
Users can send questions and suggestions about the Site to support@lootivo.com.

  1. Contact Information
    To contact Lootivo regarding a problem, offer, or inquiry, you can reach us via:
  2. Email: support@lootivo.store
  3. A ticket in our Discord server.