Refund and Returns Policy

Physical Goods

We accept returns for physical goods under the following conditions:

• Return Window: Items must be returned within 14 days of delivery.

• Condition: Returned items must be in their original, unopened packaging and include proof of purchase (e.g., receipt or order confirmation).

• Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Virtual Goods

Refunds for virtual goods, including but not limited to digital products and in-game points, are generally non-refundable unless required by local consumer protection laws. Please ensure you review product details carefully before completing your purchase.

Refund Process

To request a refund:

1. Contact us via email at [your support email] or submit a support ticket through our platform.

2. Provide your order details, including proof of purchase and the reason for the refund or return.

3. Once your request is reviewed and approved, refunds will be processed within 5-10 business days to your original payment method.

If you have any questions or concerns, please reach out to our customer support team for assistance.